BA 339  - Operations & Quality Management

Word Documents Syllabus   Forecasting Homework Quiz 2 Practice Problem Answers Problem Diagnosis Assignment Quiz 3 Review Readings: Quality Management at KFC Mapping Value Chain Netflix Process Littlefield  Simulation Game: Littlefield Overview Capacity Case 1 Miyaoka Responsive Case 2

PowerPoints Introduction Operations & Strategy Process Terms Kristen's Cookies Littlefield Introduction Blank Process Chart Process Mapping Quality A Quality B Inventory Capability Forecasting Discussion Questions Solutions Quiz 1 Practice Problem Quiz 3 Practice Problem Excel Spreadsheets Chapter 12 -Bango SPC Project